Establish who operates your Microsoft security controls and who responds when an incident occurs. We provide outsourced security operations for an agreed estate, with defined coverage, action authority and operating evidence. The customer retains accountable executives and business decision owners.
Onboarding validates the inventory, licenses, telemetry, escalation and recovery. Service starts after the customer accepts the operating baseline, staffing and support schedule. Recurring reviews compare incidents and remediation work with the agreed targets.
Scope and boundaries
The accepted service schedule fixes workstreams, quantities, hours and response targets. 24x7 coverage requires confirmed staffing and an accepted schedule. A separate co-managed service applies when the customer retains daily security operations.
The signed authority matrix controls containment and remediation; other actions pause for customer approval. Legal advice, regulatory notification, unsupported environments and software licensing are separate. No compliance, insurance or risk-reduction outcome is guaranteed.
Key Features
Agreed Microsoft Sentinel and Microsoft Defender XDR detection workstreams
Microsoft Intune endpoint operations within the service schedule
Vulnerability priorities and named remediation owners
Incident, coverage and exception reporting
Ideal For
Organizations of 250 to 3,000 users seeking outsourced security operations
Security leaders who need defined response ownership and service coverage
Key Benefits
Named operators and customer decision owners
Validated telemetry and escalation paths
Operating evidence against agreed targets
Accepted configurations reused during onboarding
Related resource
Microsoft 365 AI Security and Governance Checklist
The identity, data and governance controls to verify in your tenant before Copilot and agents are switched on.
Preview the M365 AI Security and Governance ChecklistPlan your Marketplace purchase
Discuss this service scope and the intended Microsoft Marketplace purchase. The current Managed Service listing cannot process a paid order. We must establish an eligible offer and agreed terms before purchase. Microsoft licenses and consumption are separate. Service fees do not count toward MACC.
Bring the relevant inventory, owners and priorities to a scoping conversation. Request the applicable service terms before committing; support scope is fixed in the accepted agreement.