Simplicity IT Professional Service | Customer Support

Private AI Managed Support: 12-Month Customer Support

Operations owners with an accepted private AI environment: define who maintains it and how changes are approved.

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What this customer support gives you

  • A defined support schedule and response matrix.
  • Monthly operating reviews with exceptions and owners.
  • Patch, model-update and monitoring records for supported hosts.
  • Approved change and rollback evidence.

Scope and boundaries

Twelve months of remote support for an approved private AI environment. The signed schedule defines supported hosts, hours, response targets, exclusions and the monthly amount before a private offer is prepared.

Monthly reviews cover model updates, patch state, monitoring, backup results and incidents. Customer-approved change windows and rollback plans govern updates.

  • Hardware, Microsoft licenses and Azure consumption are separate.
  • Unsupported hosts and new use cases are outside the accepted service schedule.
  • Initial implementation is a separate engagement.
  • No change proceeds outside agreed approval and recovery controls.

Your approval before production changes

A named customer owner approves supported-host scope, response targets and each production change. Support starts only after the signed service schedule.

How the engagement runs

  1. Accept the environment

    Confirm the as-built record, supported hosts and operating owners.

  2. Agree the schedule

    Set support hours, response targets, reporting and escalation paths in the signed service schedule.

  3. Operate and review

    Review monitoring, backup results, patches, incidents and model updates monthly.

  4. Approve changes

    Use customer-approved windows and rollback plans for any environment change.

Evidence to decision flow

Scope

Customer-approved boundary and named owners.

Delivery

Set support hours, response targets, reporting and escalation paths in the signed service schedule.

Evidence

Agreed deliverables and validation records.

Decision

The customer owner reviews acceptance and next steps.

Microsoft technologies in scope

  • Microsoft Entra
  • Azure Arc

Discuss customer support scope

This service is a saved Marketplace Contact Me draft, not a checkout. Discuss scope, terms and a customer-specific offer before any purchase. Microsoft licenses and Azure consumption are separate.

Bring the as-built record, supported-host list and desired service hours to an operating-scope review.

Discuss a scoped offer